Privacy Policy
This Privacy Policy explains what personal information IMCURE collects through the IMCURE mobile app and the website imcure.in, why we collect it, who we share it with, how long we keep it and what choices you have. By using IMCURE you agree to this policy.
1. Who we are
IMCURE is a health and wellness platform operated by Cygnus Services Private Limited, a company incorporated in India (CIN U70200MH2025PTC454844), referred to as "IMCURE", "we" or "us".
2. Information we collect
| What | Details | Why |
|---|---|---|
| Account details | Name, email address, mobile number, password (stored only as a one-way hash), optional profile photo | To create and secure your account and contact you about your orders |
| Family members | Name, relationship, age or date of birth, gender of people you add | To book tests and keep records for them. Add only people who have agreed or for whom you are legally responsible |
| Health information | Health score answers, goals, diet plan inputs (such as height, weight, activity), lab reports and documents you upload, test bookings | To give you your health score, diet plan and reports, and to fulfil lab tests you book |
| Booking and address details | Address, pin code and preferred slot for home sample collection | To arrange sample collection through our partner laboratories |
| Payment details | Order amount and payment status. Card, UPI and bank details are entered on our payment processor's secure page and are not stored by IMCURE | To take payment and handle refunds |
| Device and usage data | Device type, app version, push-notification token, error and crash information, IP address | To deliver notifications, keep the service secure and fix problems |
| Messages to us | What you send to support, including attachments | To answer you |
We do not collect your precise location, contacts, microphone recordings or advertising identifiers. The app asks for camera and photo-library access only when you choose to take or attach a photo of a report, prescription or profile picture.
3. How we use information
- To provide the services you request: bookings, reports, health score, diet plan, offers and notifications.
- To process payments, prevent fraud and meet legal, tax and accounting obligations.
- To send service messages (order status, reports, reminders). We send marketing only if you have agreed and you can opt out at any time.
- To improve and secure the app and to comply with law.
We do not sell your personal information and we do not use your health information for advertising.
4. Who we share information with
- Partner laboratories and healthcare partners who fulfil your booking receive only what they need (your name, age, gender, contact number, address and the tests booked). They handle that data under their own policies.
- Payment processor (Cashfree Payments) processes payments on our behalf.
- Technology providers that host and run the service: web hosting, email delivery, and push-notification delivery (Expo and Google Firebase Cloud Messaging, Apple Push Notification service). They process data only to provide those services to us.
- Authorities where required by law, court order or to protect rights and safety.
- A buyer or successor, if IMCURE's business is ever transferred, on the same terms as this policy.
5. How long we keep it
- Account, family, health and document data: until you delete your account.
- Order, payment and tax records: kept for up to 8 years, as Indian company and tax law requires. After you delete your account these are kept without your name, contact details or address.
- Backup copies are overwritten in our regular backup cycle after deletion.
6. Your choices and rights
- Access and correction: view and edit your details in the app under Profile.
- Delete your account and data: in the app go to Profile > Settings > Privacy & Data, or use the web form at imcure.in/delete-account (no sign-in needed). Details of what is deleted and kept are on that page.
- Notifications: switch off in your phone settings or in the app.
- Withdraw consent or ask questions about your data by emailing support@imcure.in. We reply within 30 days.
You have the rights given by the Digital Personal Data Protection Act, 2023 and other Indian law, including access, correction, erasure and grievance redressal.
7. Security
Data is sent over encrypted connections (HTTPS). Passwords are hashed, access to personal data is limited to people who need it, and uploaded documents are stored in access-restricted folders. No system is perfectly secure, so please keep your password private.
8. Children
IMCURE is for adults aged 18 and over. Parents and guardians may add their children as family members and manage their records. We do not knowingly create accounts for people under 18.
9. Cookies
The website uses essential cookies to keep you signed in and remember your choices. The app does not use advertising trackers.
10. Changes to this policy
If we change this policy we will update the date above and, for material changes, tell you in the app or by email.
11. Contact and grievance officer
For privacy questions or complaints, contact our Grievance Officer, Rajesh Prasad (Director), at support@imcure.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Registered office: D 503, Nyasia, Casa Rio, Kalyan Shil Road, Nilje, Kalyan, Thane 421204, Maharashtra, India
Office: 24th Floor, D-33, Unit No 2402, Rupa Renaissance, Turbhe MIDC Road, TTC Industrial Area, Navi Mumbai, Maharashtra, India
Email: support@imcure.in · WhatsApp: +91 89763 99674 (Mon–Sat, 9 AM–7 PM)