Terms & Conditions

Effective 21 October 2026 · IMCURE is operated by Cygnus Services Private Limited

These Terms govern your use of the IMCURE mobile app and the website imcure.in (together, the "Platform"). By creating an account or using the Platform you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy.

1. Who we are

The Platform is operated by Cygnus Services Private Limited, a company incorporated in India under the Companies Act, 2013 (CIN U70200MH2025PTC454844) ("IMCURE", "we", "us").

2. What IMCURE offers

Booking of diagnostic tests and health packages, with sample collection and reports provided through our partner laboratories.
A medicine and health encyclopedia containing general information about medicines, salts and conditions.
Health score, personalised diet plan, health goals and related wellness tools.
Offers, plans and notifications.

Features may change. Some may be available only in certain areas or times.

3. Medical disclaimer

IMCURE does not provide medical advice, diagnosis or treatment, and does not sell or deliver medicines through the app. The encyclopedia, health score and diet plan are general information and are not a substitute for a qualified doctor. Always consult a registered medical practitioner about your health, test results and medicines. Never ignore professional advice or delay care because of something you read on the Platform. In a medical emergency call 112 or go to the nearest hospital.

4. Eligibility and your account

You must be 18 or older and able to enter a binding contract under Indian law.
Give accurate information and keep your password confidential. You are responsible for activity on your account. Tell us at once if you suspect misuse.
You may add family members only with their permission or where you are their legal guardian.
You can delete your account at any time (see the Privacy Policy).

5. Bookings, prices and payment

Prices are shown in Indian rupees and include applicable taxes unless stated. Prices and offers can change before you pay.
A booking is confirmed only after successful payment (where payment is required) and confirmation by us or the partner laboratory.
Payments are processed by our payment processor. We do not store your card, UPI or bank details.
Sample collection, testing and reports are performed by independent partner laboratories, who are responsible for the quality of their services under their own accreditations. Reporting times are estimates.
Refunds and cancellations follow our Refund & Cancellation Policy.

6. Acceptable use

You agree not to: provide false information; use the Platform for any unlawful purpose; attempt to access other users' data or interfere with the Platform's security; copy, scrape or resell our content or services; or upload content that is unlawful, harmful or infringes someone's rights.

7. Content and intellectual property

The Platform, its design, text, logos and software belong to IMCURE or its licensors and are protected by law. You may use them for your personal, non-commercial use. You keep ownership of the documents and information you upload and give us permission to store and process them to provide the services.

8. Third-party services

Laboratories, payment processors and other partners are independent. Their own terms and policies apply to their services, and IMCURE is not responsible for their acts beyond what the law requires.

9. Availability

We work to keep the Platform available but do not promise it will be uninterrupted or error-free. We may suspend or change features for maintenance, security or legal reasons.

10. Limit of liability

To the extent permitted by law, IMCURE is not liable for indirect or consequential loss, or for loss arising from your reliance on general information on the Platform. Our total liability for any claim relating to a paid booking is limited to the amount you paid for that booking. Nothing in these Terms limits liability that cannot be limited under Indian law, including for fraud or death or personal injury caused by negligence.

11. Suspension and termination

We may suspend or close an account that breaches these Terms or is used unlawfully. You may stop using the Platform and delete your account at any time.

12. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If you keep using the Platform after a change, you accept the updated Terms. For material changes we will notify you in the app or by email.

13. Governing law and disputes

These Terms are governed by the laws of India. Courts at Thane, Maharashtra have exclusive jurisdiction, subject to any consumer rights you have to approach another forum under the Consumer Protection Act, 2019. Please contact us first at support@imcure.in so we can try to resolve the issue.

14. Contact

Cygnus Services Private Limited (IMCURE)
Registered office: D 503, Nyasia, Casa Rio, Kalyan Shil Road, Nilje, Kalyan, Thane 421204, Maharashtra, India
Office: 24th Floor, D-33, Unit No 2402, Rupa Renaissance, Turbhe MIDC Road, TTC Industrial Area, Navi Mumbai, Maharashtra, India
Email: support@imcure.in · WhatsApp: +91 89763 99674 (Mon–Sat, 9 AM–7 PM)