Refund & Cancellation Policy
This policy explains when you can cancel a booking or get a refund on IMCURE. It applies to diagnostic tests and health packages booked through the app or imcure.in.
1. Cancelling a diagnostic booking
| When you cancel | Refund |
|---|---|
| Before the sample has been collected | Full refund of the amount paid |
| After a phlebotomist has been assigned and is on the way, but before collection | Full refund, less any non-recoverable visit charge the laboratory has already incurred (we tell you the amount before you confirm) |
| After the sample has been collected | No refund for tests already processed. If processing has not started and the laboratory agrees, we refund the cost of the unprocessed tests |
To cancel, use the booking in the app (Orders) or email support@imcure.in with your booking number.
2. Rescheduling
You can change the collection slot before the sample is collected, subject to slot availability, at no charge.
3. When we or the laboratory cancel
If we cannot fulfil your booking (for example no slot, the area is not serviceable, or the laboratory cancels), you get a full refund, or a free rebooking if you prefer.
4. Failed or duplicate payments
If money is deducted but no booking is created, or you were charged twice, the extra amount is refunded automatically, normally within 5–7 working days, or contact us and we will track it with the payment processor.
5. Report problems
If a sample is spoiled, insufficient or lost because of our partner, you may choose a free re-collection or a full refund. Report results you believe are wrong within 7 days of receiving the report so the laboratory can review them. A repeat test may be offered where the laboratory agrees. We cannot refund because a result differs from what you expected.
6. How refunds are paid
Approved refunds go back to the original payment method (card, UPI, net banking or wallet). They are initiated within 2 working days of approval and usually reach you within 5–7 working days, depending on your bank. If a discount or offer was used, only the amount you actually paid is refunded.
7. Medicines
IMCURE does not sell medicines through the app, so no medicine refunds apply.
8. Contact us
Registered office: D 503, Nyasia, Casa Rio, Kalyan Shil Road, Nilje, Kalyan, Thane 421204, Maharashtra, India
Office: 24th Floor, D-33, Unit No 2402, Rupa Renaissance, Turbhe MIDC Road, TTC Industrial Area, Navi Mumbai, Maharashtra, India
Email: support@imcure.in · WhatsApp: +91 89763 99674 (Mon–Sat, 9 AM–7 PM)